The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales: Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement
Own NRR performance for assigned renewals, while monitoring and managing to: key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics
Lead renewal forecasting, pipeline reviews, and inspection of deal quality -: ensuring accuracy, consistency, and timely execution
Analyze data to identify at-risk renewals and guide the team to act early and strategically
Coach to and iterate on renewal playbooks for LOA/TBH coverage, multi-org: renewals, and non-ELA accounts, ensuring clarity on process and ownership
Collaborate closely with Sales Managers, GTM leadership, Customer Success,: Deal Desk, Legal, and Finance to align on renewal strategy, account coverage, and engagement plans for strategic customers while streamlining quoting, approvals, and deal execution
What they're looking for
- Act as the senior level sponsor for complex or high-value renewals: partnering with senior partners, navigating escalations, and ensuring a positive customer experience at every step
- Champion operational discipline: improving data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability
- + years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams
- Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets
