Manager - IT & NetworkActive
The opportunity
As the Manager — IT & Network, you will own and operate the IT helpdesk and network services ChargePoint. You will lead a team of IT engineers, network engineers, and helpdesk staff to deliver reliable, secure, and well-managed technology services that keep the business running.
What you'll do
Lead and mentor the IT and helpdesk team, setting performance targets,: managing workload, and conducting regular reviews.
Own the company's cybersecurity posture across endpoints, applications, identity, and networks.
Oversee network infrastructure: LAN, WAN, Wi-Fi, VPN, and internet connectivity — ensuring high availability and performance.
Drive automation initiatives using Python scripts and tools to reduce manual: tasks, improve monitoring, and enhance reporting.
Oversee device lifecycle management, IT asset inventory, and enterprise device standards
Coordinate with global IT teams on Microsoft 365 administration, identity: management, and cloud infrastructure.
What they're looking for
- Manage vendor relationships for IT procurement, service contracts, and SLA tracking.
- Monitor network and security events using SIEM and monitoring tools; respond: to and escalate incidents as needed.
- Maintain documentation for network diagrams, SOPs, asset inventory, and configuration baselines.
- Drive infrastructure improvement projects: capacity planning, technology refresh, and process optimization.
