The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Manage a book of business consisting of host entrepreneurs and rising hosts,: ensuring their retention, growth, and optimization on Airbnb.
Conduct one-on-one optimization and onboarding conversations, providing: strategic recommendations on pricing, availability, and listing quality.
Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
Respond to host inquiries and provide timely, high-quality support to improve: their experience on the platform.
Analyze performance data to identify trends and take action on opportunities: that drive increased bookings and host success.
What they're looking for
- Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.
- + years of experience in new sales, account management, or partner support.
- + years of hospitality/travel industry experience (nice to have).
- Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
