Manager, Member Experience StrategyActive$118K–$154K
The opportunity
Hi, we're Oscar. We're hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team.
What you'll do
Lead the end-to-end management of cross-functional implementations/projects,: including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
Evaluate overall departmental performance by creating, gathering, analyzing: and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies.
Monitor and report out on key implementation, project, and departmental metrics.
Collaboratively works with all relevant internal and external stakeholder: groups to formulate proactive implementation, communication, and program strategies for successful change management and risk mitigation initiatives.
May oversee team members directly and mentor team members and promotes: colleagues' growth and professional development.
Compliance with all applicable laws and regulations
What they're looking for
- Other duties as assigned
- + years of experience in strategy or consulting
- + years of experience in delivering projects / programs
- Experience using data and metrics to drive improvements in programs
