Manager, Quality Operations EngineerActive$90K–$110K

Misfits Market
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The opportunity

We are seeking a hands-on, data-driven Quality Engineer Manager to join our Fulfillment Center team. Reporting directly to the Senior Manager, Operations Quality Engineering, you will serve as the oversight lead for facility quality strategy, compliance execution, and cross-functional performance.

What you'll do

  • Floor Leadership & Supervision: Manage, coach, and mentor the Food Safety & Quality Assurance Supervisor. Spend meaningful time on the warehouse floor auditing picking, packing, shipping, and sanitation processes to ensure adherence to the "Perfect Box" standard.

  • Defect & Error Reduction: Lead site investigations into internal errors (picking mistakes, damaged goods) and customer complaints. Utilize advanced metrics to move the facility from reacting to errors to predictive mitigation.

  • Inbound Quality Criteria: Partner with Inbound and Inventory Control teams to establish clear acceptance/rejection parameters for incoming items, ensuring fresh produce and shelf-stable goods meet absolute criteria before going live in the WMS.

  • Process Optimization: Formally trigger and lead critical site CAPA and validation activities. Design engineering and workflow solutions to eliminate process bottlenecks and mitigate product shrink.

  • Standardization & Documentation: Own the development, review, and deployment of Standard Operating Procedures (SOPs) and Work Instructions. Establish efficient document control management processes using the e-QMS and supporting repositories.

  • Change Management: Act as the project lead for new quality initiatives, test methods, validation activities, ensuring timelines are met, and stakeholders (Operations, Merchandising, Logistics) are aligned.

What they're looking for

  • A Culture Change Agent: You know that Quality isn't about policing people; it's about coaching them. You can influence associates and managers alike to care about the details.
  • Analytical: You love Excel, Google Sheets, SQL, or Tableau. You don't just: see numbers; you see the story they tell about our operations.
  • Resilient: Fulfillment centers are fast-paced environments. You can handle: shifting priorities and keep a cool head under pressure.
  • A Problem Solver: You don't just put a band-aid on a problem; you find the root cause (5 Whys, Fishbone) and fix it forever.
  • Education: Bachelor’s degree in Engineering (Industrial, Mechanical,: Manufacturing), Food Science, Supply Chain, or a related technical field.
  • Experience: 3–5 years of experience in a Quality Assurance, Continuous: Improvement, or Process Engineering role within a manufacturing, food production, or high-volume fulfillment environment.
  • Technical Skills: * Strong proficiency in Data Analysis and Statistical Process Control.
  • Experience with Project Management methodologies.