The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
Manage the day-to-day work of a team of individual-contributor Renewals: Managers/Associates, most of whom are at early-career to mid-level stages.
Implement functional renewals plans and strategy into tactical, day-to-day processes for a book of business.
Maintain accurate visibility into team renewals performance in the: CRM/renewals system for forecasting and reporting.
Deliver precise forecasting for their renewal segment alongside Field Sales: Leadership and the Geo Director, incorporating projections for churn and growth opportunities.
Partner with Sales, Customer Success, and Finance to keep renewals and: expansion opportunities moving, escalating unusual or high-risk situations appropriately.
Solve renewal and team problems of moderate complexity by following GitLab's: processes and policies and selecting the relevant solution.
What they're looking for
- Demonstrate and coach business acumen: pricing, contract terms, whitespace, and expansion motion — to team members.
- Make routine operational decisions covering the team's day-to-day renewals: operations, typically of lower complexity and risk, and escalate cleanly to appropriate levels when decisions or progress are blocked.
- Provide prioritization guidance to team members, helping them balance what is: urgent and important to deliver quality key results and protect revenue and retention.
- Maintain and reinforce a clear renewal strategy for the team, ensuring: alignment with broader Division and Company-wide priorities.
