The opportunity
The Manager, Post Appeals will oversee the Unresponded team and lead the post-appeal response tracking function within Natera's Revenue Cycle Billing Operations. This role is responsible for overseeing a large remote team (offshore and onshore) focused on monitoring and driving…
What you'll do
Oversee day-to-day operations of the Unresponded team, including an offshore: team of 124+ reps with supporting leadership, and onshore Analysts and Supervisor.
Monitor and drive resolution of all post-appeal payer responses across: commercial and non-commercial plans, ensuring timely follow-up and accurate disposition of outstanding appeals
Identify backlog drivers and develop strategies to reduce aging unresponded: appeals and bring the team within SLA targets
Partner with technology and systems teams to define, prioritize, and implement workflow improvements
Collaborate closely with the Denials & Appeals teams to ensure errors: identified within the unresponded scope are escalated, documented, and fed back into the broader process
Manage performance of direct and indirect reports through goal-setting,: productivity monitoring, coaching, and ongoing development
What they're looking for
- Build and refine standard operating procedures and workflows to sustain SLA compliance as volume scales
- Serves as liaison between offshore leadership and onshore Natera staff to: ensure alignment on priorities, processes, and performance expectations
- Performs other duties as assigned
- Bachelor's Degree in a related field or equivalent experience required
