The opportunity
This is an exciting opportunity to direct the Extended-Hours Support (ExHS) engineering team within Natera's Data Science Production Engineering (DSPE) organization. In this leadership role, you will oversee the ExHS team's entire operation, ensuring the team's timely and…
What you'll do
Direct and mentor a team of 10+ ExHS data science support engineers and: analysts providing coverage across standard and extended operational shifts, for the timely and accurate data analytics support for production teams.
Enforce operating procedures for compliance, quality, and efficiency.
Measure, report, and continuously improve team operational effectiveness.
Lead the team during critical production incidents or emergency events during: and outside standard business hours.
Develop and maintain technologies for operational visibility (e.g., via AWS QuickSight or Streamlit).
Develop and maintain technologies for operational efficiency.
What they're looking for
- Manage and execute analytics workflows on Snowflake and AWS infrastructure: (Redshift, Athena, Batch, EC2, S3), and ensure strictly compliance to CLIA, FDA, and internal quality management standards.
- Improve operating procedures for compliance, quality, and efficiency.
- Train and coach team members on new technologies, procedures, and guidelines/best practices.
- Identify areas for improvement within the DSPE ExHS team, develop improvement: solutions, and/or work with DSPE teams to implement such solutions.
