Manager, Services ConsultingActive$163K–$243K

The opportunity

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

What you'll do

  • Coach, mentor, and manage 4+ global ICs, with future growth and hiring potential

  • Collaborate with the Sales teams to support deal cycles, including RFPs, pitches, and on-site sessions

  • Build and maintain subject matter expertise in the Braze service offerings: currently supported by the team to enable effective consultancy support during pre-sales and become a point of contact for other internal business teams

  • Manage expectations to deliver for sales and post-sales leadership

  • Liaise closely with post-sales leadership to ensure they are supported by pre-sales

  • Conduct discovery with prospective customers to understand their service: needs and curate tailored session presentations, including bespoke project plans, resourcing requirements, etc.

What they're looking for

  • Lead development of sales go-to-market materials, talk tracks, and training: to help Sales best position the value of our service offering packages with customers during pre-sales motions, to help our organization scale
  • Gather feedback from the sales teams regarding our package offerings and work: with Service Leadership and Product Marketing teams to help provide insight into new service package offerings
  • An excellent communicator, presenter, and storyteller with significant client-facing experience
  • Effective stakeholder management skills with both internal and external: stakeholders at senior leadership level (e.g. Head of CRM, VP/Director, C-suite, etc)