The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas
Grow revenue across an existing book of enterprise resellers
Help the team identify and close opportunities for customers to expand their: use of Starlink across hardware, service, data, and products
Build hardware and service forecasts that leadership can rely on, with a: clear view of what will close, what may slip, and why
Develop a clear view of performance and growth opportunities across the: United States, Canada, and Latin America while accounting for differences between markets
Work through billing, tax, payment, capacity, logistics, and activation issues when they are blocking revenue
What they're looking for
- Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations,: Support, and Logistics to move customer opportunities forward
- Align closely with regional Sales and Channel Sales teams so resellers hear a: clear and consistent message on Starlink growth priorities
- Identify recurring issues that slow growth and work with the right teams to resolve them at scale
- Stay close enough to the work to know when to coach, when to step in, and: when to let the team run independently
