Network Security EngineerActive

Cloudflare
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The opportunity

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist.

What you'll do

  • Serve as a trusted technical advisor for our enterprise customers, responding: to and resolving inquiries and incidents related to network security and performance, while delivering timely, high-quality and personalized assistance.

  • Work directly with customers to diagnose, troubleshoot and resolve complex: technical issues involving DDoS mitigation, firewall rules, SSL/TLS, network confirmation, and other security configurations.

  • Create and maintain knowledge base articles, technical guides, and: troubleshooting documentation for internal and customer use.

  • Compare traffic signatures and attributes including IP addresses, cookie: variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious

  • DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting

  • Work with Engineering and Product teams to improve products and tools

What they're looking for

  • You have a minimum of 4 years experience working as a Network Security: Engineer / Technical Support Engineer / Sr. Support Engineer supporting networking or web security products.
  • Exceptional troubleshooting and problem-solving skills, with the ability to: simplify complex concepts for customers.
  • Strong customer service orientation and communication skills
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Strong understanding of network protocols, including TCP/IP, DNS, HTTP/S, and: BGP, with a particular focus on anycast routing concepts and implementation, as well as tools such as iptables and looking glass.
  • Proven experience troubleshooting network connectivity issues, BGP routing,: and GRE tunnels, and performing packet capture analysis
  • Confident with command line and tools, including curl, dig, traceroute, openssl, git
  • Experience in a web development and / or hosting environment such as: installing and configuring web servers like Apache, Nginx, Caddy and IIS.