The opportunity
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide.
What you'll do
Lead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform.
Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.
Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the trust necessary for a long-term partnership.
Operational Excellence: Handle administrative tasks for each restaurant you manage with precision, ensuring they are comfortable with our processes and systems.
Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.
What they're looking for
- Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.
- IT Literacy: Proficient in using a range of Microsoft software; while not: essential, knowledge of Salesforce is highly desirable.
- Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude.
- Organisational Skills: High attention to detail with the ability to manage the administrative lifecycle of multiple restaurant partners simultaneously.
