The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
You will personally represent Flexport’s value proposition by leading: business implementation and shipment execution for new clients and opportunities.
You will gain specialist expertise within a mode or function and act as the: first point of escalation for issue resolution (reactive) or program improvements (proactive, both internally and externally).
You will be the “front line” in ensuring the highest standard of Flexport: quality: shipments move “on time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
You will implement and test scalable operational infrastructure and: procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them.
In Ocean LCL teams you will:
Seamlessly coordinate the day-to-day supply operations with LCL, Transload,: Trucking, and Warehouse activities within your region.
What they're looking for
- Analyze data to rate subcontractor performance. Your analysis will inform: subcontractor/carrier performance management initiatives.
- Execute booking and documentation processes with carriers.
- Timely shipment troubleshooting and exception escalation/handling.
- Contribute to the development and implementation of the procedure and system: to differentiate Flexport operations from the industry.
