The opportunity
The Ocean Planning Associate is a critical part of Flexport's mission to make global commerce so easy there will be more of it. Flexport connects almost 10,000 clients and suppliers across 109 countries — and in this role, you'll work directly with account management, customs…
What you'll do
Execute end-to-end planning and booking of ocean freight shipments within a: regional network (exports), including origin intermodal movements
Act as the first point of escalation for issue resolution and process: improvement, both internally and externally, for specific trade lanes or carriers
Ensure shipments move on time and exceptions are handled appropriately, meeting internal OKRs and SLAs
Coordinate day-to-day operations with Account Management, Ocean Execution,: Allocation and Procurement, ROM, and Ocean Carriers
Manage soft and hard allocation with ocean carriers to match client demand: and minimise shortfalls, keeping bookable inventory accurate
Maintain and troubleshoot the Fulfillment Management Tool, supporting urgent: requests from clients, Account Management, and Procurement/Allocation
What they're looking for
- Manage allocation and sailing schedules in FFA, reporting bugs and issues to: ensure accurate shipment-level planning
- Review shipment intake and adjust pre-booking plans to ensure timely SO release for relevant trade lanes
- Troubleshoot carrier bookings and escalate exceptions in a timely manner
- Use batch escalation workflows with carriers, including pushing SO release: and cancelling unused SO on time to avoid penalties