The opportunity
The Ocean Planning Manager plays a critical role in Flexport's mission to make global trade easy for everyone. Flexport today connects almost 10,000 clients and suppliers across 109 countries.
What you'll do
Hire, coach, and develop a 5–10 person team responsible for end-to-end: planning and booking of ocean freight shipments (imports and exports, including intermodal movements)
Manage team performance and evaluation, guiding the team to meet OKRs and SLAs
Provide direction on training and onboarding for new team members
Empower the team to prioritise key initiatives and maintain strong on-the-job motivation
Oversee execution of end-to-end planning and booking across Ocean FCL and LCL imports and exports
Manage and optimise overall allocation and SO (Shipping Order) utilisation
What they're looking for
- Design and maintain scalable operational infrastructure and procedures to: ensure the team delivers the highest levels of efficiency and productivity for customers
- Manage the Fulfilment Management Tool (FMT) and support feature development and enhancement
- Serve as the primary relationship manager for internal and external partners: in your region, including ocean, intermodal, and drayage vendors, Account Management, Ocean Execution, Allocation, and Procurement
- Act as the primary point of contact for major carrier and client escalations