The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Answer in-depth merchant requests about the Adyen platform and provide the necessary guidance;
Optimize and automate processes, with a strong focus on scalability;
Be an internal product advocate, track product processes and contribute to: the platform feeding back feedback and issues you get back from merchants;
Serve as a payment specialist for merchants, actively helping them to: optimize their account and grow their business by utilising the features of our platform;
Provide technical and operational assistance to merchants troubleshooting via: phone, web-based tools and email.
You have 2-4 years of experience in the customer service/support
What they're looking for
- You are able to provide coaching, constructive feedback and set yourself as a role model for the team;
- You have the proven ability to kickstart projects and initiatives and follow them up to completion;
- You have affinity for or a strong interest in technical and operational: processes and you are interested in learning more about technical processes; you will also actively seek the answers of what you don’t know;
- You use approved AI tools for basic/routine tasks safely and efficiently.
