The opportunity
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What they're looking for
- Own and report on performance metrics within the fulfillment center,: including on-time receiving and shipping, inventory accuracy, and packing quality.
- Set and uphold strict Service Level Agreement (SLA) expectations for yourself: and your team, delivering clear verbal and written reports on performance and developing action plans as needed.
- Collaborate with cross-functional teams to troubleshoot and resolve: fulfillment-related issues, ensuring smooth operations and customer satisfaction.
- Act as the escalation point for risk mitigation and issue resolution,: providing timely and effective solutions.