The opportunity
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company.
What you'll do
Strategic Customer Engagement: Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches.
Conduct in-depth discovery sessions to understand customer needs and: recommend actionable strategies for success.
Build trusted relationships with key stakeholders, identifying and nurturing: client champions to drive adoption and advocacy.
Technical Adoption and Expertise: Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions.
Serve as a product expert, advising customers on leveraging ClickUp’s: features to streamline workflows and solve complex business challenges.
Data-Driven Insights: Analyze customer product usage data and translate it into actionable recommendations.
What they're looking for
- Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions.
- Driving Engagement & Adoption: Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success.
- Collaborate with customers to establish clear business goals, success metrics, and timelines.
- Cultural Fit, Growth Opportunities, & Leadership: Prioritize the customer experience, lead by example, be a doer, and monitor adherence to policies and procedures.
