The opportunity
Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change.
What you'll do
Collaborate closely with key stakeholders in the Partner Success team to: translate operational challenges into technical requirements and scalable process improvements.
Identify workflow bottlenecks and implement automated solutions—including: leveraging GenAI—to drive efficiency in partner account management and content launches.
Facilitate internal change management initiatives and lead the technical: transition to new systems and workflows.
Develop and maintain SOPs, compliance standards, and quality controls to: ensure consistent, high-quality partner account management.
Establish and monitor performance metrics to provide data-driven insights: that enhance team and partner success.
Manage technical projects from requirements gathering to solution development: and success measurement, ensuring alignment across cross-functional teams.
What they're looking for
- + years of experience in business operations, technical program management,: or systems-oriented roles, with a proven track record of scaling complex workflows in high-growth environments.
- Demonstrated experience architecting and deploying logic-based automations or: system improvements from the ground up (e.g., using no-code/low-code tools, CRM customization, or automated workflows).
- Strong background in end-to-end project lifecycle management, with the: ability to lead high-stakes change initiatives across global, distributed teams.
- Hands-on experience with CRM architecture (e.g., Salesforce or HubSpot) and a: deep understanding of how to structure data and workflows for scalability.
