The opportunity
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
What you'll do
Recruit, manage, coach, and develop a new team of in-office Operations Associates
Drive strong operational delivery and process improvement helping to mitigate: risk while balancing operational efficiency and user impact
Identify gaps in current systems, policies and strategies, and recommend: enhancements and process improvements to mitigate risks
Build a great culture and ensure team members are happy, effective, and growing in their career
Set clear goals and direction, and provide regular feedback on team members’ performance
Be data-driven in your analysis of performance, and in your decision making
What they're looking for
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric: philosophy and culture of transparency, empathy, inclusion, and empowerment
- At least 8+ years experience leading operations support teams
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
