The opportunity
OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission.
What you'll do
Own end-to-end daily Order Management and Billing performance for an assigned: cloud marketplace or partner portfolio, including AWS, GCP, Oracle Cloud, GovCloud, or future channels, spanning order intake, usage ingestion, reconciliation, validation, invoicing, credits, settlements, exceptions, and partner reporting.
Implement and continuously improve the common cloud marketplace operating: model, including workflows, service levels, controls, escalation paths, capacity requirements, and readiness standards for the assigned portfolio.
Lead operational readiness and user acceptance testing for new or expanded: cloud marketplace, partner, or GovCloud capabilities, translating commercial and technical requirements into executable workflows, system requirements, controls, and measurable launch criteria.
Serve as the Finance and OTC operational DRI for the assigned portfolio,: resolving billing discrepancies, reporting gaps, settlement variances, and customer- or partner-impacting issues while escalating cross-portfolio risks and decisions through the appropriate leadership and governance channels.
Execute and improve reconciliation, completeness, and exception-management: processes across partner pricing, usage, credits, discounts, invoices, settlements, and reporting obligations.
Govern BPO execution for the assigned portfolio through clear service levels,: SOPs, enablement, quality controls, capacity planning, performance monitoring, and escalation management.
What they're looking for
- Identify and implement process, system, AI, and automation improvements that: increase touchless processing, reduce rework, and identify discrepancies before they create billing, revenue, partner, or customer impact.
- Partner with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk,: Finance, and Partner Operations to ensure commercial, provisioning, ERP, billing, and marketplace requirements are addressed upstream.
- Own month-end close execution for the assigned portfolio, ensuring order,: pricing, usage, billing, partner transaction, and settlement data are complete, reconciled, reviewed, and supported; escalate risks and provide timely close status and sign-off inputs.
- Monitor and report portfolio performance across billing accuracy, automation,: cycle time, backlog, service levels, exceptions, close readiness, partner escalations, BPO quality, control performance, and throughput; use insights to drive corrective action and continuous improvement.
