The opportunity
The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms.
What you'll do
Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow
Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones
Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them
Own billing and usage completeness at month-end close. Every order, credit,: and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after
Partner with Deal Strategy and Product as our pricing evolves. Bring the: billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand
Set the automation roadmap. Instrument the path, put a number on every place: a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose
What they're looking for
- + years in order management, order-to-cash, billing operations, or revenue: operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one
- Hands-on fluency with a modern billing and ERP stack. We run Salesforce,: Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly
- Real experience with usage-based pricing. Per-seat is straightforward;: metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business
- Working knowledge of ASC 606 and month-end close. You don't need to be an: accountant, but you should know what Revenue Accounting needs from billing data and why
- Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track: record of getting deep on a system like that fast
- A history of automating your own job. We'll ask you to walk us through a: manual process you deleted: what it cost before, what you built, and what it costs now
- The ability to build alignment across teams with different priorities and get: to a decision, without relying on org authority
- Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback