The opportunity
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion.
What you'll do
Drive workflow adoption and value realization for a book of named accounts,: ensuring customers expand their use of Notion and as a result, Notion sees high NRR
Partner closely with the Solutions Consultant on account strategy for: expansion and renewal, including owning the renewal opportunity for flat and at-risk customers
Shape customer outcomes, strengthen executive and team-level partnerships,: and contribute directly to predictable revenue through retention, renewal, and expansion impact
Design and deploy workflows that solve specific business problems as a: build-beside partner to the customer, translating goals into durable systems in Notion
Partner with Solutions Consultants on account strategy, customer planning,: and identifying and qualifying expansion opportunities within existing accounts
Co-define, build, and manage against customer success plans that help every: customer achieve their desired objectives and realize measurable value
What they're looking for
- Learn Notion’s product and the broader AI ecosystem inside and out so you can: be the best build-beside partner for customers navigating new ways of working
- Innovate and iterate on Outcomes Architect programs that retain and grow: customers while mitigating churn or contraction risk
- Experience driving customer adoption, value realization, renewals, or: expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand: business problems, map workflows, and translate goals into practical implementation plans
