Partner Technical Support SpecialistNew$145K
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Serve as an escalation point for vehicle, service, and operational concerns,: providing partner support via phone, email, SMS, and chat while driving complex cases to resolution.
Administrate escalated tickets, prioritizing them for further diagnosis.
Provide training for Partner employees on how to better handle documentation about escalated cases.
Facilitate remote support of difficult cases through remote and on-site data collection.
Collaborate with engineers from both Lucid and Partners to solve more difficult diagnoses.
Attend technical training classes to stay updated on the latest updates and processes.
What they're looking for
- Demonstrate credibility and create Partner confidence through expert level product knowledge.
- Availability to work weekends and support flexible schedules to support customers 365 days of the year.
- Full-time attendance during 3-week training is mandatory
- + years of experience in technical support and troubleshooting required
