The opportunity
As a Payments Fraud Investigator, you’ll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You’ll conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and…
What you'll do
Analyze high-risk accounts to identify fraudulent merchants, card testing,: account takeovers, and other fraud vectors
Lead root-cause analyses to identify gaps in current systems, policies, and: strategies, and determine enhancements and process improvements to address emerging fraud risks in collaboration with key stakeholders
Drive cross-functional projects aimed at refining operational processes and: tools and enhancing the detection and management of fraudulent accounts across our global analyst network
Investigate, mitigate, and remediate urgent fraud incidents, such as card: testing and account takeover, and manage user responses to high-urgency, distributed fraud attacks
Communicate regular updates during team and organization-wide business: reviews, summarize the outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions
Travel to vendor locations to conduct analyst training sessions and: knowledge-sharing initiatives, identify challenges, and enhance analyst performance to improve overall outcomes
What they're looking for
- + years of experience conducting complex investigations
- + year of experience leading risk-related projects and initiatives and: collaborating effectively with cross-functional stakeholders
- Demonstrated ability to leverage data to propose solutions to both tactical and strategic challenges
- A proactive approach to challenging the status quo, with a willingness to: question existing processes and advocate for improvements
- A user-centric perspective when addressing challenges, balanced with a: pragmatic and solutions-oriented mindset
- Ability to travel to vendor locations for up to 10% of the year
- Experience mitigating digital or card-not-present fraud in payments, e-commerce, social media, or fintech
- Experience investigating and mitigating card-testing and account-takeover attacks