The opportunity
Technical Account Management, Support and Services (TAMSS) supports Stripe’s largest, fastest-growing, and most strategically important users through our paid support offerings.
What you'll do
Set and execute the multi-year strategy and operating model for EMEA TAMSS.
Lead and scale a substantial, distributed EMEA Technical Account Management: organization, developing a strong management layer across multiple markets, user segments, and technical domains.
Own regional outcomes across paid support growth, service delivery,: strategic-user health, technical impact, and organizational performance.
Determine the regional organization and coverage model, including leadership: structure, market coverage, capacity allocation, and investment priorities.
Partner with senior leaders across Sales, Customer Success, Product,: Engineering, Support, Professional Services, and Solutions Architecture to deliver coordinated outcomes for users.
Work with go-to-market leaders on paid support adoption, renewals, account: strategy, staffing, and the sustainable growth of Stripe’s services business.
What they're looking for
- + years of experience in technical account management, solutions: architecture, customer success, or related user-facing technical functions, including 6+ years managing people and experience managing managers.
- A track record of leading substantial, distributed organizations through: multiple organizational layers, developing managers, and retaining strong management and technical talent.
- Experience setting multi-year strategy and translating it into organizational: plans, investment decisions, and measurable user and business outcomes.
- Experience building trusted relationships with executive business and: technical leaders at large and strategically important users.
- Strong technical and commercial judgment, including the ability to understand: complex integrations, assess user and service-delivery risks, and work effectively with Product and Engineering leaders.
- Demonstrated success aligning senior leaders with different priorities around a shared strategy.
- Experience with P&L management, budget ownership, or operating in a General: Manager (GM) capacity for a regional services organization.
- Experience leading a technical services organization across multiple EMEA markets.
