The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Own detailed investigations of escalated customer accounts to identify and: mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers.
Analyze fraud trends and patterns in payment activities, delivering: actionable insights to Payments Risk leadership that improve detection accuracy.
Partner with the Payments Risk investigations team to provide feedback on: rule performance and risk logic, strengthening our automated defenses.
Drive process improvements by identifying workflow inefficiencies and: recommending changes that reduce risk exposure and increase operational throughput.
Support the development and documentation of review processes to scale: operational efficiency as transaction volumes grow.
+ years of experience in payments risk, fraud analysis, or risk operations: within financial services, fintech, or e-commerce, with demonstrated ownership of fraud case investigations.
What they're looking for
- Hands-on experience with payments systems (ACH, wire, card networks) and: fraud detection methodologies, including chargeback management and dispute resolution workflows.
- Proven investigative ability to identify fraud patterns, root causes, and: systemic vulnerabilities from account-level data.
- Familiarity with blockchain analytics tools or cryptocurrency fraud trends: (or demonstrated ability to ramp quickly in technical domains).
- Utilizes generative AI responsibly, maintaining human oversight to deliver: business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
