The opportunity
AI needs a new infrastructure layer. We're building it at Modal.
What you'll do
Own and continuously improve the new hire onboarding experience, ensuring: employees are set up for success and internal tasks are tracked and completed on time.
Serve as a first point of contact for employee questions across the full HR: spectrum, triaging and routing more complex issues to the right People team member or external partner.
Maintain and improve self-service resources (FAQs, Notion pages, etc.) so: employees can find what they need quickly — and always feel supported even when no one's in the room.
Support rollouts of new People programs and policies, including communication: planning, manager enablement, and documentation.
Help bring employee experience programs and events to life, from team: offsites to milestone recognition, that reinforce culture and make people feel valued.
Process employee changes (promotions, equity refreshes) accurately and on: time, including preparing updated employment letters and maintaining compliant employee files.
What they're looking for
- + years of People Operations experience, preferably at a high-growth startup.
- Demonstrated ability to build and document HR processes from the ground up, not just execute existing ones.
- Strong written communication: you write clearly, keep things simple, and know your audience.
- Experience managing employee data with accuracy and discretion.
