The opportunity
Recruiting depends on systems that work reliably for recruiters, hiring managers, interviewers, and candidates. The Recruiting Systems Operations Administrator helps keep those systems running and improves the support experience around them.
What you'll do
Manage and resolve Tier 2 support requests through established channels,: maintaining clear requester updates, case records, and handoff notes
Troubleshoot recruiting systems, including DocuSign, Gem, LinkedIn Talent: Insights, HackerRank, Harver, BrightHire, Qualtrics, Eightfold, Greenhouse, and related platforms
Process recruiting workflow requests, including assessment updates,: job-posting changes, candidate-record updates, approved offer amendments, requisition pooling and unpooling, and requests to keep jobs open temporarily or close inactive jobs
Monitor request volume, aging, service-level expectations, and recurring: issues to identify risks and opportunities to improve support
Create and improve runbooks, templates, knowledge-base content, intake forms,: and self-service guidance based on common request patterns
Participate in release testing, validation, quality reviews, recurring: Recruiting operations cycles, and reviews of queue trends, documentation gaps, and operational risks
What they're looking for
- Experience in recruiting operations, People operations, service delivery,: systems support, customer support, or a similar operations environment, including managing a request queue, ticketing system, or case-management process
- Ability to troubleshoot system issues, follow defined processes, document: work clearly, and identify when escalation is needed
- Strong attention to detail, organization, follow-through, and the ability to: prioritize competing requests while providing clear, timely updates
- Experience handling confidential candidate, recruiting, or employee: information with discretion, and comfort learning enterprise systems and working across multiple tools
- Experience with Jira, Salesforce, or a comparable ticketing or: case-management tool, and professional fluency in English
- Experience with Greenhouse or another applicant tracking system
- Experience supporting recruiting technology such as BrightHire, LinkedIn: Recruiter, LinkedIn Talent Insights, GoodTime, Gem, HackerRank, DocuSign, Qualtrics, Harver, or Eightfold
- Experience in Recruiting Operations, Talent Acquisition Coordination, People: Systems, or software-as-a-service administration