The opportunity
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
What you'll do
Employee Relations Manage Employee Relations Cases: Lead employee relations: matters from intake through resolution, including employee concerns, workplace conflicts, conduct issues, and other sensitive situations.
Conduct Investigations: Lead fair, thorough, and timely workplace investigations, documenting findings and partnering with Legal and People Business Partners on appropriate next steps.
Advise Managers & PBPs: Provide practical guidance on employee concerns, performance and conduct matters, policy interpretation, and complex workplace situations.
Build ER Practices: Develop tools, guidance, documentation standards, and case management practices that support consistent and thoughtful decision-making.
Partner Across the Business: Work closely with People Business Partners, Legal, and other People teams to navigate complex or high-risk employee matters.
Own the Programs: Lead Duolingo’s global leave of absence and workplace accommodations programs, including program strategy, employee experience, policies, processes, and continuous improvement.
What they're looking for
- Lead Accommodations: Manage workplace accommodation requests from intake through implementation and follow-up, partnering with Duos and managers to identify effective, reasonable solutions.
- Navigate Complex Leaves: Serve as the internal expert and escalation point for complex leave matters, partnering with external administrators, Benefits, Legal, managers, and People Business Partners.
- Support Return to Work: Guide complex return-to-work situations and transitions between leave and workplace accommodations.
- Manage Vendor Performance: Establish clear expectations for external leave and accommodations partners and hold them accountable for service, accuracy, timeliness, and employee experience.
