People Technology AnalystActive
The opportunity
At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.
What you'll do
Own the Workday and People Technology support queue, working alongside: analysts in other time zones to provide coverage
Investigate and resolve technical tickets on Workday backend configuration: and setup, often with ambiguous or incomplete context
Identify root causes and implement sustainable fixes rather than one-off workarounds
Make system design and technical solution decisions based on sound judgement,: scalability, and long-term maintainability
Analyze ticket trends and design solutions that reduce volume, particularly from People Team requests
Configure and update Workday within established governance and review: processes, assessing downstream impact before changes go live
What they're looking for
- Define scenarios, test, and validate configuration changes, new releases, and system enhancements
- Run data audits and proactively identify data integrity issues, supporting corrective action
- Build and maintain clear documentation, process guides, and knowledge base content that help users self-serve
- Partner with People Operations and Functional Specialists so system changes reflect operational needs
