The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Design, stand up, and scale new reconciliation and control infrastructure: across products and entities, including transaction categorization and the controls that support them.
Lead audit remediation workstreams, partnering with external auditors and: internal Accounting and Controls to design controls that hold up to scrutiny.
Own cross-functional projects and act as the escalation point for complex: reconciliation and loss issues that cross team boundaries, framing problems, defining success metrics, pulling in the right partners, driving to resolution, and reporting progress to senior stakeholders.
Partner with Engineering and Product to spec, build, and measure the systems: and tooling that make reconciliation and loss detection scalable, tracing recurring breaks to their root cause and closing the underlying gaps.
Build reusable AI workflows, templates, and standards that make the whole: Operations team faster, and up-level analysts through mentorship, training, and durable documentation, becoming the go-to person for applying AI to the work.
Bachelor's degree in Finance, Accounting, Business, or a related analytical: field, or equivalent practical experience.
What they're looking for
- years in financial services, banking, fintech, payments, or accounting: operations, ideally in a cash management or reconciliation heavy environment, including experience scaling reconciliation or operational processes to new products, entities, or geographies. You've led cross-functional projects end to end with real independence, taking an ambiguous problem, framing it, getting the right people in the room, and driving it to a result, reporting progress to senior stakeholders and influencing Engineering, Product, Accounting, and Finance partners without direct authority.
- Strong understanding of payment systems and money movement (e.g., ACH/NACHA,: card networks, bank file formats like BAI2 or MT940), with experience designing or remediating controls and reconciliation processes that hold up to auditor scrutiny, including exposure to regulatory requirements (e.g., MTL, SOX-style controls) in a payments environment.
- You think in systems and root causes. When something breaks repeatedly, you: go upstream and fix the source rather than absorbing the pain, using strong SQL and data skills to dig into complex, ambiguous data sets and turn patterns and anomalies into insight rather than just output.
- Demonstrated use of AI to build durable, reusable automations and workflows: that others can use, not just personal productivity wins, with specific examples of what you built and the impact.
