The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Own reconciliation execution and exceptions research across customer cash and: money movement, validating the accuracy of Gusto's financial data with internal and external partners.
Monitor transactions to detect discrepancies, anomalies, and potential: losses; investigate promptly and drive issues to resolution.
Identify, escalate, track, and close individual payment related issues across: reconciliation and loss domains, pulling in the right cross functional partners (Engineering, Accounting, Payments) to get each one resolved.
Contribute to the accuracy and timeliness of financial close and reporting for the areas you own.
Tighten the controls on the processes you own, whether manual or automated,: and recommend enhancements that reduce risk and manual effort.
Partner with Engineering to trace recurring breaks and losses to their source: and resolve the underlying product or system gaps, rather than absorbing them downstream.
What they're looking for
- Strengthen documentation so processes are durable, repeatable, and not person dependent.
- Use AI to automate manual, repetitive workflows, chaining multiple steps to: move from raw data to finished output and measurably reduce the time your work takes.
- Share what you build so teammates can replicate it, raising the whole team's efficiency, not just your own.
- Spot the most manual, repetitive, and high volume work in your domain and: prioritize it for automation, going after the biggest reductions in effort first.
