The opportunity
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
What you'll do
Provide swift, high-priority support to Premium customers, responding within strict SLAs.
Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
Escalate and track high-impact issues with Product and Engineering, ensuring: timely fixes and transparent communication.
Lead customer-facing communications during outages or incidents.
Identify recurring issues and collaborate internally to reduce time-to-resolution.
Contribute to internal tooling, automation, and documentation that improves team efficiency.
What they're looking for
- Partner with Engineering, Product, Sales and other internal teams to ensure: Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall: bar for responsiveness and quality.
