The opportunity
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What they're looking for
- Identify and lead cross-functional initiatives that deliver measurable value: for customers and for Gusto — building the roadmap, aligning stakeholders, and seeing work through from framing to execution.
- + years of relevant experience in product operations, service design,: business operations, strategy, or program management — ideally at a company where you were building or improving a product and service simultaneously.
- Demonstrated track record working at the cutting edge of AI implementation: over the last two to three years — you've built agentic workflows, automated service or operational processes using AI tooling, or designed AI-assisted systems in production. You're not learning to do this; you've done it.
- Experience with service design or service blueprinting: you understand how to map a customer journey end-to-end, identify failure points, and design systems that hold up at scale.