The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What they're looking for
- Participate in regular pairing sessions with other Support Engineers and act: as a stable counterpart to cross-functional teams to share knowledge and improve support processes.
- Contribute to building and refining internal support tools and workflows,: including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient.
- Participate in weekday and weekend on-call rotations, providing timely: emergency support for self-managed customers operating in restricted and compliance-focused environments.
- Support the growth of the team by reviewing applications and assessments, and: participating in interviews and hiring decision discussions.