The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Partner directly with execs and senior leadership to define programs of work: that enable Fin to hit its highest priority company objectives
Take a holistic view across programs, connecting the dots back to company: strategy and surfacing gaps, misalignment, or opportunities to streamline
Take ambiguous, high-stakes problems and drive them to clarity: defining the right structure, roles, and decision-making frameworks, often from scratch
Drive cross-functional decision-making by identifying the right stakeholders,: surfacing the information they need and recommendations
Proactively identify program risks and anticipate change before it happens,: driving action to course-correct and maintain momentum
Set and raise the bar for how program management works at Fin: creating new frameworks, challenging existing processes that aren't working, and feeding learnings back into how the team operates
What they're looking for
- Hold people accountable at every level, from workstream drivers to exec: sponsors, ensuring progress and ownership across complex, cross-functional programs
- Mentor and develop teammates, making the people around you better and faster
- Evangelize program management across the company: shaping how other teams and orgs think about execution, collaboration, and ways of working
- You have 8+ years of experience in program management with a track record of: leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy
