The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, Talent Acquisition runs on its tools.
What you'll do
Own the stack: Serve as system owner and top-tier administrator for Greenhouse, GoodTime, and BrightHire — configuration, permissions, workflows, approval chains, compliance settings, and release management.
Own the integration layer between TA systems and the rest of the People: stack: HRIS, background check, assessments, sourcing, and offer tooling, including API-based integrations and middleware.
Run intake-to-resolution on system issues: triage, root-cause, fix, and close the loop with whoever reported it.
Hold the change management discipline the stack needs: sandbox testing, documented configuration decisions, release notes, and user communications.
Partner across the People organization and drive the roadmap: Work directly with recruiters, sourcers, coordinators, and TA leadership to find where the process actually breaks, and translate that into system solutions instead of more manual workarounds.
Partner with People Systems, People Analytics, IT, Security, and Legal so TA: systems fit the broader architecture: clean data flows, sane access models, defensible privacy and records practices.
What they're looking for
- Build and own a multi-quarter TA systems roadmap, and make the case for what is worth doing and what is not.
- Evaluate new tooling: including AI-enabled recruiting tools — with real rigor: pilot design, success criteria, security review, and an honest recommendation.
- Manage the vendors: Own day-to-day vendor relationships and act as the escalation point for outages, defects, and support issues.
- Run renewals and new purchases alongside Procurement and Finance: usage data, business case, and negotiation support.
