The opportunity
The Growth team owns the Stripe product-led growth motion for self-serve customers, primarily startups and SMBs. We're responsible for acquiring, onboarding, and growing every business in the world on one or more Stripe products.
What you'll do
Define the AI specialist—what it knows, how it engages, where it draws the: line, and when it hands off. Own the product vision, strategy, and roadmap.
Launch and scale the inbound motion across chat, voice, and email for: prospects and new users seeking help with products, pricing, and getting started. Drive rapid iteration on answer quality and resolution rates.
Build the triage and qualification layer. The AI specialist must assess the: user it is engaging with, understand the size and complexity of the opportunity, and route accordingly, guiding smaller users through their full journey while qualifying larger prospects and handing them to sales with rich context.
Define escalation paths to the vendor support team and sales team. Ensure: that handoffs are seamless, context is preserved, and no user interaction is left unresolved.
Scale past the first interaction into onboarding and cross-sell, leveraging: existing Stripe product recommendation, merchant context, onboarding systems, and outreach platform to help users activate products, discover new ones, and grow their usage of Stripe.
Own the revenue this motion produces. Define success metrics and maintain: accountability from conversion through expansion, including pipeline generated through AI-qualified leads.
What they're looking for
- + years of product management experience, taking products from strategy through to shipped outcomes
- Experience building AI-powered, conversational, or agentic products. You: understand what it takes to ship AI that works reliably for real users, not just in demos.
- A track record of owning revenue or business outcomes through product-led approaches
- Experience with hypothesis-driven product development and experimentation at scale
- Ability to work across existing systems and synthesize them into a coherent: product strategy rather than defaulting to net-new builds
- Strong written and verbal communication, with the ability to drive alignment: across a broad set of stakeholders
- An ownership mindset. You do what it takes to solve problems and ship.
- Experience with growth problems (acquisition, activation, and onboarding) in B2B or B2B2C environments
