The opportunity
Trust & Safety at Chime spans multiple product domains.
What you'll do
San Francisco, CA: The base salary range is $183,000 to $205,000 .
Chicago, IL: The base salary range is $165,000 to $185,000 .
Enrollment & KYC: Build onboarding and identity verification systems that enable fast, low-friction access for legitimate members while preventing fraud such as synthetic identity attacks.
Member Support Experience: Human Agents: Define the tools, workflows, and systems that empower agents to resolve complex member issues with speed, accuracy, and empathy at scale
Member Support Experience: Automation and AI Agents: Develop platforms and automation systems—including AI-driven capabilities—that scale support and back office operations and improve both efficiency and member experience
Disputes: Transform member experiences and design intelligent systems that: help members navigate and resolve transaction disputes, balancing member trust, fraud risk, loss exposure, and operational efficiency
What they're looking for
- Define and drive product strategy and roadmap within Trust & Safety,: balancing customer experience, risk mitigation, and operational efficiency
- Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs: across technology, operations, compliance, and business goals
- Make high-stakes tradeoffs where decisions directly impact fraud loss, member trust, and regulatory compliance
- Partner deeply with cross-functional teams—including Engineering, Data: Science, Design, Operations, Risk, and Compliance—to deliver scalable, reliable systems
