The opportunity
Plain is redefining customer support and customer success for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build meaningful customer relationships.
What you'll do
Own positioning and messaging for our platform and suite of products,: including how we differentiate and elevate customer value
Craft proof points for our AI suite: give Ari and Sidekick each a clear market presence and real case studies with specific, provable outcomes
Build the sales enablement system our AEs actually use: battlecards, competitive intel and the process to keep it current, a value-calculation asset, and a refined pitch deck and one-pagers
Partner with Product as a two-way channel: own GTM strategy and execution for launches, and bring learnings from sales and the market back into the roadmap
Conduct competitive and customer research that sharpens our value: proposition, especially against other AI-in-support vendors
Apply consistent messaging across the website, sales collateral, in-product experience, and every launch
