The opportunity
Ramp is looking for ambitious generalists who want to turn difficult customer and business problems into better products and better ways of working.
What you'll do
Ramp moves incredibly fast, and our specific Product Operations needs change: regularly. Each Product Operations team member is assigned to a specific product, such as Bill Pay, Procurement, or Travel. Ramp moves incredibly fast, and our specific Product Operations needs change regularly. During the hiring process, we will discuss which product areas are hiring priorities and where you could make the greatest impact. Own customer and operational outcomes. Take responsibility for a defined problem, establish a baseline, and follow through until the experience improves.
Find the underlying problem. Combine customer conversations, operational: observations, and data to distinguish recurring causes from isolated symptoms.
Make clear recommendations. Use your product sense and business acumen to: size opportunities, compare tradeoffs, and help product partners decide where a process change, automation, or product investment will have the greatest effect.
Build and improve workflows. Create practical tools and automations,: including AI-assisted solutions, that reduce repetitive work and improve reliability. Validate outputs and measure whether people actually benefit.
Bring changes into use with empathy. Own operational readiness, internal: enablement, feedback collection, and follow-through after a launch or workflow change.
Lead across teams. Define metrics, establish owners, resolve dependencies,: communicate decisions, and keep important work moving when the path is unclear.
