The opportunity
We work across product management, engineering, and site reliability engineering to solve technical, operational, and user experience problems.
What you'll do
Set the vision and roadmap for Switchboard, connecting customer needs and: internal operational challenges to priorities for the engineering team.
Work with engineering and site reliability engineering teams to improve the: tools used to operate Dedicated instances, including upgrades and maintenance.
Improve the customer-facing console so customers can manage infrastructure: settings, configure private networking and authentication, and understand their instance's health.
Talk directly with customers to understand their needs, explain product: decisions, and use their feedback to shape the roadmap.
Bring a strong user experience perspective to product decisions. Work: hands-on with engineering to develop and refine workflows, including when a dedicated design partner isn't available.
Explore opportunities to improve the tooling and experience for customers: migrating from self-managed GitLab to Dedicated, how we help manage incidents, and to extend Switchboard to support GitLab.com as its architecture evolves.