The opportunity
As a tenured member of Ramp’s growing Product Operations team, you will work at the nexus of Ramp’s cutting edge FinTech product and the operational realities of what it takes to deliver for a massive and rapidly scaling set of customers.
What you'll do
Customer Obsession: Represent the “voice of the customer” within your product space, work to connect the day to day customer experience to product and engineering teams, and bring customer insights to help teams think beyond the boundaries of what exists today
Process Development: Own meaningful company-wide initiatives to help prepare Ramp for larger scale, and to create predictable and reliable processes for the benefit of the Ramp team and our customers and partners
Product Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the product
Launch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
Incident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolution
Partner Ops: Manage our operational relationship with relevant partners and: vendors, including negotiating strong service agreements and performing joint performance assessments
