The opportunity
As a Product Operations partner for Ramp Procurement, you will help build and scale the workflows that enable customers to manage their procurement processes with speed, accuracy, and control. You will improve both the requester and approver experience while shaping product…
What you'll do
Own the voice-of-customer loop for Procurement: systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
Partner with Product, Engineering, and Design to translate customer feedback: into actionable product requirements and specs
Own launch operations for new Procurement features as they move from Alpha to: GA, including AI-native experiences that require strong customer and internal enablement
Directly ship product improvements (UX fixes and paper cuts) using AI tools —: owning your own backlog of customer friction reduction, not just feeding the engineering backlog
Use AI to automate processes and build products that enable teams to ship: faster while maintaining a high quality bar
Build scalable operating systems for release readiness, internal enablement,: supportability, and issue escalation across Procurement workflows
