Product Operations Specialist - SkillBridgeActive
The opportunity
As a Product Operations Associate, your mission is to do whatever it takes to maintain the health of our defense technology. You will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems.
What you'll do
Incident Resolution: Identify, triage, troubleshoot, and, as necessary, escalate incidents affecting health and performance of deployed air defense assets to expeditious resolution.
Root Cause Analysis: Initiate root cause analysis of specific incidents and produce trend analyses of aggregated incident data to facilitate follow-on investigation and root cause corrective action (RCCA) by product engineering teams.
Data Analysis & Decision Support: Identify, record, analyze, and communicate data and trends relevant to the health and performance of assets to facilitate decision-making by cross-functional stakeholders across mission operations, technical operations, deployment operations, and product engineering teams.
Fleet Sustainment: Collaborate with various cross-functional teams to continuously sustain and modernize our fleet of deployed systems through proactive hardware and software maintenance and upgrades.
Project Management: Execute project work focused on enhancing the scalability of our fleet sustainment processes and infrastructure.
What they're looking for
- Bachelors degree in a STEM field and/or previous technical work experience
- Experience with Linux Command Line Interface (CLI)
