The opportunity
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
What you'll do
First point of contact for FourKites customers, partners & consultants to: research, troubleshoot, replicate, and test product problems and bugs
Track issue progress and provide regular updates to clients until incidents are resolved
Interface with Development, QA, and Consulting Services as needed to resolve customer issues
Occasionally support AI-related tasks or initiatives as they arise within the support workflow (limited scope)
Be part of weekend rotation for 24/7 customer emergencies
Excellent verbal & written communication skills
What they're looking for
- Excellent problem-solving & analytical skills
- Detail-oriented
- Ability to multitask & work independently as well as collaboratively in a global team environment
- Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact
