Production Support Specialist - AIRSPosted today

Anduril Industries
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Hudson, New Hampshire, United StatesManufacturing

The opportunity

Advanced Infrared Solutions (AIRS), formerly American Infrared Solutions, was acquired by Anduril Industries in 2025 and now operates as part of the Imaging Business Line. For more than 10 years, AIRS has designed and built world-class, high-performance cooled infrared cameras…

What you'll do

  • Act as the primary customer contact and single point of accountability for: all post-sale RMA activities and customer relationships.

  • Track the status and physical location of RMA units in ERP and PLM systems: (Oracle/Odoo and Teamcenter/Forge) to ensure absolute data accuracy.

  • Deliver proactive, transparent status updates to customers throughout the: production, shipping, and return lifecycle.

  • Coordinate with the head of operations, TPMs, and production staff to resolve: priority conflicts and align customer messaging.

  • Forecast material needs and collaborate with the supply chain team to secure: necessary kits and purchase orders.

  • Oversee shipping/receiving activities to ensure units are properly: documented, ATP tested, packaged, and dispatched on schedule.

What they're looking for

  • + years of experience in production coordination, customer success, account: management, or program coordination—ideally in a manufacturing, hardware, defense, or aerospace environment.
  • A proven track record of managing and improving on-time delivery, RMA/returns, or service-level commitments.
  • Comfort navigating ERP and PLM/production-tracking systems (such as Oracle,: Odoo, Teamcenter, Forge, or equivalents) to track physical units.
  • Strong customer-facing commercial experience with the ability to deliver both: good and bad news clearly and early.
  • Exceptional communication skills, with the ability to translate complex: details simply across working-level engineers, finance partners, and executive leadership.
  • Strong cross-functional coordination skills with production, shipping/receiving, and supply chain teams.
  • High attention to detail with the ability to track dozens of daily activities and drive issues to closure.
  • The ability to remain calm under pressure, prioritize effectively, and: reassure customers during challenging situations.