The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Tracks and supports validation of AV partner Learning Management System (LMS): qualifications, ensuring team members complete required certifications and coordinating with stakeholders to resolve outstanding gaps.
Supports onboarding and provisioning for new team members, including: background checks, drug testing, and partner account provisioning, and serves as an escalation point when issues arise during the process.
Supports team members with partner account and equipment access, ensuring: team members can get up and running without delay.
Manages day-to-day partner-related escalations, resolving issues within: established practices and escalating to senior-level judgment is needed, while following up with actionable next steps to XFN teams.
Facilitates inclusive meetings with attention to detail, accountability, and: intentionality, ensuring the appropriate forum, cadence, and audience, and documenting and following up on action plans, while building working relationships with cross-functional partners.
Supports the creation and maintenance of program-wide policies and processes: around training, certification, and development to ensure an equitable, operationally efficient, and continuously improving organization.
What they're looking for
- Establishes and maintains clear communication pathways between AV team: members and the broader Flexdrive and Lyft organization, ensuring all team members stay connected to company-wide updates, resources, and support channels.
- Demonstrates initiative in executing day-to-day tasks with some guidance,: consistently seeking opportunities for improvement, and displaying professional courage by driving accurate and honest results with a sense of urgency.
- Exhibits clear, concise, and impactful communication to the field and: immediate stakeholders, using data-driven updates and status reports to convey project progress, while upholding Lyft’s core values and behaviors.
- years of experience in project management
