The opportunity
The Renewals team plays a crucial role in Asana's success by collaborating with both customers and multiple cross functional teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities,…
What you'll do
Negotiate all facets of contract renewals using commercial judgment.
Identify customer needs and demonstrate strong account management: capabilities to drive on-time renewal closure.
Engage decision makers to identify customer requirements, budget, key: stakeholders, approval processes, and uncover roadblocks.
Develop and deliver win/win negotiation strategies that maximise contract: value while protecting and enhancing the customer relationship and the value they are realising from Asana
Maintain and report an accurate rolling 150-day forecast. Analyze renewal data to identify trends.
Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems
What they're looking for
- Manage the quote-to-close processes for all renewals within an assigned: territory. Create and negotiate strategic pricing and packaging proposals.
- Effectively defend against competitive pressures and articulate Asana’s differentiating factors
- Identify risk early and navigate complex customer requests by effectively: partnering with cross-functional groups such as Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to ensure customers realize value out of their investment in Asana.
- Contribute to the design and implementation of efficient renewal processes,: identifying and resolving inefficiencies.
